McDonalds Has Done It – Have You?

Like many of you, I’m on the road travelling to client meetings, delivering workshops and meeting with new small business customers. Recently, I stopped into a McDonalds to get a coffee. I hadn’t been in a McDonalds in many years.…

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Is Change A Straight Line?

Is Change A Straight Line? When businesses talk about change it is often discussed as being a straight line. It goes from A to Z. That’s how it is. But change isn’t always a straight line or even straight forward.…

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This Was An Email That Could Have Been Avoided

This Was An Email That Could Have Been Avoided Everything had been going along very well with my client’s largest customer for years. The client was pleased with the level of service, and they always paid their bills on time.…

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